Refund policy
Free cancellation up to 72 hours before your tour. Cancel in time and you get a full refund of everything you paid, including our service fee.
If the Parliament cancels your tour, you always get a new date or a full refund. The choice is yours.
When you can get a refund
| Situation | What you get |
|---|---|
| You cancel 72 hours or more before your tour | Full refund, including the service fee |
| You cancel less than 72 hours before your tour | No refund, but contact us: if we can resell your ticket, we will refund you |
| The Parliament cancels or closes the tour | New date and time, or full refund including the service fee |
| We can't secure a ticket for your booked time | Another time you agree to, or full refund including the service fee |
| You don't arrive, arrive late, or are refused entry for not meeting the admission conditions | No refund |
| You were charged twice or charged the wrong amount | Refund of the overcharge |
The 72-hour deadline is counted back from the start time of your tour in Budapest time. For example, for a tour at 11:00 on Friday, you can cancel for free until 11:00 on Tuesday.
How to cancel or change a booking
- Email [email protected] with your booking reference and the name on the booking. You can also call us on +44 734 716 9708.
- We confirm your cancellation by email, normally within one working day. The time we receive your email counts as the cancellation time.
You can also change your date or time for free up to 72 hours before your tour, subject to availability. If the new tickets cost more, you pay the difference. If they cost less, we refund the difference.
Changing ticket type
If you booked EU/EEA or student tickets but can't show the required document, contact us before your tour and we'll change your tickets. You pay the difference in price.
When you'll receive your money
We process refunds within 14 days of confirming them, to the card or payment method you used. Your bank usually shows the refund 5–10 working days after that. We refund in euros; if your card is in another currency, the amount you see may differ slightly because of exchange rates.
Card disputes
If there's a problem with your payment, please contact us before opening a dispute with your bank. Most issues are resolved faster directly with us.
Your legal rights
Because tours are booked for a specific date, the 14-day cancellation period under UK and EU consumer law does not apply. This refund policy gives you our own cancellation rights instead. It does not affect your other statutory rights, for example if the service is not provided as described.
Contact
Bright Function Limited85 Woodlands Lane
Chichester
West Sussex
PO19 7NQ
United Kingdom
Company number 9016105, registered in England and Wales
Email: [email protected]
Phone: +44 734 716 9708 (Monday to Sunday, 9:00–18:00 (Budapest time))